FAQ | Equilon

What are the main advantages of EQUILON computers?

EQUILON computers offer unique benefits in terms of speed, silence, and elegance. We are constantly optimizing our computers to provide you with the best gaming, working and browsing experience possible.

How does EQUILON ensure the quality of its products?

EQUILON conducts a series of more than 30 tests on each computer before, during and after assembly. The purpose of these tests is to guarantee the quality of the assembly and to verify the expected performance of each machine delivered.

What sets EQUILON gaming computers apart?

Our gaming PCs are designed for uncompromising performance. They can handle the most demanding games, with high graphics settings, ultra-fast refresh rates and 4K resolutions, without any latency or lag.

How can I get support for my EQUILON computer?

We offer dedicated technical support for our products. You can contact us through our "Support" page, or by email or phone if you need help solving a problem with your computer.

Does EQUILON offer customization options for its computers?

Yes, EQUILON offers many customization options for our computers. Whether you want a unique LED lighting system or a particular chassis design, we can meet your needs.

What payment methods do you accept?

We accept several payment methods, including major credit cards, PayPal, and bank transfers.

How long will delivery of my order take?

Delivery time varies depending on your location and the availability of the item you ordered. Once your order has shipped, we'll send you a confirmation email with a tracking number to help you track the delivery.

Do you offer free delivery?

Yes, we offer free shipping on all orders of $1000 or more.

Can I cancel or change my order after placing it?

Yes, you can cancel or modify your order as long as it has not been shipped. To do this, please contact our customer service as soon as possible.

What if I receive a defective or damaged product?

You have the possibility to cancel or modify your order free of charge during the first 48 hours. For this, please contact our customer service within 48 hours of placing your order.

Can I return a product if I am not satisfied?

Yes, at EQUILON we have a return policy that allows customers to return products under certain conditions. For more information, please see our return policy.